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 Rs logging in problems - possibke fixes

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Sense Stalker

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Join date : 2011-12-14

PostSubject: Rs logging in problems - possibke fixes   Sat Mar 10, 2012 8:49 pm

http://www.techsupportforum.com/forums/f222/runescape-error-help-please-190810.html

http://forum.tip.it/topic/305796-cant-connet-to-update-server/

http://services.runescape.com/m=forum/forums.ws?25,26,144,63602302
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PostSubject: Re: Rs logging in problems - possibke fixes   Sun Mar 25, 2012 12:21 am

Here's some things to try, below, copied from this url: http://forum.runescape.com/forums.ws?25,26,606,63643185



Can you make sure that you've tried the following fixes.

Firstly, you can try updating Java by uninstalling all current versions on your computer and installing the latest one. This can be done by:

1. Go to Start > Computer > Uninstall or change a program
2. Uninstall all versions of Java
3. Remove any item with Java Runtime Environment (JRE or J2SE) in the name.
4. Visit the Java website at http://www.java.com
5. Click ‘Free Java Download’ button
6. Install the update
7. Once installed, restart your computer

You can also try clearing your Jagex Cache by following these steps:

1. Computer > C Drive > Users > [INSERT USER HERE] > jagexcache > runescape > LIVE
2. Delete the ‘LIVE’ folder...
- Note: Don’t delete the Jagex launcher as this is related to the Client.
3. Also delete the preference files too.
4. Restart your Internet Browser (e.g. Internet explorer, Firefox, Chrome, etc).
5. Load RuneScape and continue playing.

Lastly, if you haven't tried it yet, why not use the Official RuneScape Client. To obtain it please follow these steps:

1. Visit http://www.RuneScape.com
2. Hover your mouse pointer over 'Game Info'
3. Select 'Downloads' from the drop down menu
4. Download the RuneScape Client from this new page, ensuring you select the correct download for your appropriate operating system.

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PostSubject: Some Other Things To Try   Sun Mar 25, 2012 1:37 am

from this url: http://services.runescape.com/m=rswiki/en/I_Keep_Getting_Disconnected

Google Chrome:

  1. Click the Spanner in the top right
  2. Choose Options
  3. Select Under the hood
  4. Clear Browsing Data

Mozilla Firefox:

  1. Click the top left orange Firefox button
  2. Click on Options
  3. Select Advanced
  4. Choose the Network tab
  5. Click the 'Clear Now' button in the 'Offline Storage' section

Internet Explorer:

  1. Open IE
  2. Click ‘Tools’
  3. Select the ‘Internet Options’
  4. In the ‘General Tab’ under ‘Browsing History’ click Delete

Open necessary ports


Make sure your internet security programs/firewall/router are configured to allow RuneScape to use your internet connection.

Also please make sure the following ports are unrestricted:

443, 43594 and 43595 (for TCP traffic, both Inbound and Outbound).

Change your Java applet

  1. Visit Runescape.com
  2. Select ‘Java Options’ under the ‘Play Now’ header
  3. In the drop down menu select ‘Force Sun Java’.
  4. Click ‘Save Settings’.

This will change your settings for the entire website
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